Your Partner in End to End IT Lifecycle Management
Welcome to your journey in selecting an ITAD and/or IT Lifecycle Management vendor. Our goal is to give you a clear vision of who we are and where we fit in the industry and to help you make an informed decision on whether Brass Valley could be a fit for your needs.
Who we are
Brass Valley is a privately held Limited Liability Company based in the Boston Massachusetts area in the business of protecting the brands of Fortune 2000 companies through our ITAD and IT Lifecycle management services on a global basis. We have been self-funded since inception in 2002 and have never had a data security or environmental violation. We are absolutely committed to superior environmental stewardship, exceptional data security, and protecting our customers. Our customer retention rate is over 90% and providing ITAD and IT Lifecycle Management Services is all we do.
What we both care about
With large amounts of turnover in the industry, including companies going out of business, voluntarily leaving the business, losing or surrendering their certification status, or working outside certification standards you may have recognized that ITAD is a volatile industry. You may ask yourself, “Can I trust you as a company to be in this with me for the long haul?” The answer with Brass Valley is a resounding yes. Our company was built from modest beginnings in a basement to one of the most trusted companies in the industry. We do not have conflicting interests caused by VC money to create unworkable operating conditions. We also do not have the distractions of other business units. We’ve been around since 2002 and IT asset disposition and lifecycle management services are all we do.
The ITAD process is inherently vulnerable because of the amount of human intervention required to process equipment and the competency of the management running the organization. The questions prospective customers want to have answered are: “How do you prevent something from going wrong? Can I depend on you to act ethically?” Our approach to customer indemnification makes us unique in the industry because we share the risk.
This position of shared risk drives behavior you won’t find anywhere else. For example, Brass Valley is the first company in the industry to implement High-Reliability training. We are a High-Reliability Organization (HRO) adapting the same practices used in the Healthcare, Airline, and Nuclear industries to deliver consistent, dependable, high-quality services. The bottom line, nobody stands behind their service and their customers like we do.
Accepting that there could be a reasonable likelihood of something going wrong, “How do you protect me if something does go wrong?” We believe in having skin in the game when it comes to sharing the risk with our clients. We offer the most comprehensive indemnification in the industry. Talk to us and we’ll explain the Brass Valley difference.
“How do you ensure customer satisfaction? What makes you better than your competition?” As a part of our culture, everyone in our company is driven by a customer-focused mindset. Our people are empowered to make meaningful changes to processes to deliver an exceptional customer experience. We are also selective in the customers we work with. We recognize that we cannot be a good fit for every situation, and we won’t waste anyone’s time pretending otherwise.
Our industry and our company have special needs in terms of service delivery and regulations that we must be in compliance with. Could Brass Valley be a fit for us?” We recognize that different industries have different nuances that make their needs somewhat unique; over the years we have developed specialty services within Banking, Broadcasting, Financial Services, Healthcare, Retail, Software, and Pharmaceutical industries. OEM’s also trust us to represent them in many projects. We understand your regulatory concerns and the nature of your businesses and we have answers to many of the unique challenges you face.
Our mission at Brass Valley is to deliver the highest level of data and environmental security services in the ITAD industry to our clients.
If you like what you’ve read so far, we invite you to contact us so we can discuss your particular challenges.